Privacy Policy



We, Amadeus Group, are concerned about privacy issues and want you to be familiar with how we collect, use and disclose Personal Information (as defined below). This Amadeus Group Website Privacy Policy (Privacy Policy) describes our practices in connection with Personal Information that we may collect through this website (the “Site”). This Privacy Policy does not address the collection, use or disclosure of information through any other means other than the Site.

This Privacy Policy does not apply to the Personal Information we may have from you as a traveller or consumer of products offered within the Amadeus System.

By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not provide any Personal Information to us. We reserve the right to change this Privacy Policy. You can determine when this Privacy Policy was last revised by referring to the “LAST UPDATED” legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

The websites of Amadeus Group of Companies are personalized according to the needs and requirements of the particular country regulations and market functioning. Please take into account that any collection of Personal Information through each local website shall be regulated by this Privacy Policy and by the corresponding Privacy Notice you will find upon collection time. That particular Privacy Notice will add more details on privacy that those included here in order to address the possible specificities under local data protection regulation.


Personal Information is information that identifies you as an individual. In order for you to take advantage of particular opportunities provided through the Site (for example, to receive information on Amadeus products), you are required to furnish certain Personal Information. We collect Personal Information from you, such as your name, postal address, telephone number, e-mail address number, only when you voluntarily provide it to us.

We may collect Personal Information from you through the use of Cookies. The Personal Information we may collect by using Cookies refers to your behavior as a user of this Site and provides us with the opportunity to personalize your navigation through the Site. Please read here more detailed information about Cookies in general and about the Cookies used in this Site by reading the Cookies Policy through the Cookies link in the footer of the Site.

You have the option to accept we use Cookies or not by accepting them in the “Cookies Banner” when accessing the Site for the first time. Please note that once you have accepted usage of Cookies, this “Cookies Banner” will no longer appear. Nevertheless you always have the option to disable the Cookies at any time. If you do not change your settings, we assume that you are happy to receive Cookies.

Please check the “help” function on your browser to control any of the options mentioned above.

Non-Personal Information is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-Personal Information from you, including your Media Access Control (MAC) address, computer type, screen resolution, Operating System (OS) version, Internet browser, demographic data (for example your location without being associated to you).

IP Addresses. Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.


Personal Information. We may use Personal Information:

* To fulfill your requests (e.g., to send you news and updates and answer your questions).

* To obtain your feedback (e.g., through a survey).

* To send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.

* Where authorized by you or by law, to inform you by e-mail of our products and services, special offers and promotions and any other marketing materials which we think may interest you.

* To permit you to participate in sweepstakes, contests and similar promotions (collectively, “Promotions”). You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about our use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Privacy Policy, the terms and conditions of such rules shall prevail.

* For our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.

Non-Personal Information. Because Non-Personal Information does not personally identify you, we may use it for any purpose. In addition, we reserve the right to share Non Personal Information, which does not personally identify you, with affiliates and other third parties, for any purpose. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we do combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information hereunder as long as it is so combined.

IP Addresses. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information.


We may disclose Personal Information:

* To our affiliates so that they may use such Personal Information for the purposes described in this Privacy Policy.

* To our third party service providers who provide services such as website hosting, data analysis, infrastructure provision, IT services, customer service, e-mail delivery services or promotional activities.

* To identify you to any person to whom you send messages regarding Site-related content through the Site.

* To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor’s or other third parties’ use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Privacy Policy, the terms and conditions of such rules shall prevail.

* To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

* If necessary : (a) under applicable law including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

Please take into account that some of the companies, affiliates or not, we may share Personal Information with, may be located in countries outside the European Economic Area, which, from a data protection perspective, may offer a non-equivalent level of protection as established in the European Data protection. We have taken steps to ensure that your Personal Information continues to be adequately protected.


We may make available through the Site services (for example, message boards, chat functionality, “profile pages” and blogs, among other services) to which you are able to post information and materials. Please be aware that the information you disclose through such forums and profiles services becomes public information, and may be available to visitors to the Site and to the general public. As a recommendation we urge you to exercise discretion and caution when deciding to disclose your Personal Information, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY Personal Information YOU VOLUNTARILY DISCLOSE THROUGH THE SITE.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us.


We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the contacting section of this Site (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).


If you change your mind, and no longer wish to receive marketing-related e-mails from us on a going-forward basis, or if you would prefer that we do not share Personal Information about you on a going-forward basis with our affiliates for such affiliates’ marketing purposes, you may opt-out of receiving such marketing-related e-mails or from such sharing by using the tool provided to do that.

We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of our affiliates with which we have already shared your Personal Information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request).


If you would like to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by the contacting section of this Site. For your protection, we will only implement such requests with respect to the Personal Information associated with the particular e-mail address that you use to send us your request, and we may need to verify your identity before implementing your request.

In each event, you must clearly indicate the information that you wish to have changed or suppressed. We will endeavor to comply with your request as soon as reasonably practicable.


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


The Site is not directed to individuals under the age of eighteen (18), and we request such individuals not to provide Personal Information through the Site.


We do not represent or warrant that the Site or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. By using the Site and submitting any Personal Information, you consent to the transfer of Personal Information to other countries which may provide a different level of data security than in your country of residence.


If you have any questions regarding this Privacy Policy, please contact us by e-mail at the address indicated in the contacting section of this Site.

Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information in your e-mail correspondence with us.